Case study · PN Medical

How PN Medical Increased Organic Traffic 87% and Improved Conversion 160%

PN Medical had an innovative respiratory training product and an opportunity to reach a much larger audience of healthcare professionals, clinics, and customers online.

Click Laboratory partnered with PN Medical as an extension of its marketing team, working across SEO, website experience, content, conversion, training, and backend systems to help the business grow.

Goal conversion rate
Over the engagement
Before
14%
After
37%
87%
increase in organic traffic
138%
more new user accounts from organic search
PN Medical
At a glance

The results included:

87%

Increase in Organic Traffic

160%

Improvement in Goal Conversion Rate

14% → 37%

138%

Increase in New User Accounts From Organic Search

The growth did not come from one campaign or one website change.

It came from improving the entire digital journey from discovery to engagement to conversion.
The opportunity

The Opportunity: Reach More of the People Who Could Benefit From the Product

PN Medical has developed respiratory muscle training devices since 1980.

Its flagship product, The Breather, is designed for inspiratory and expiratory muscle training and is used by individuals and healthcare professionals in respiratory rehabilitation and training programs.

The company wanted to expand its online presence and increase awareness among medical practitioners, clinics, and other potential customers.

That required more than attracting visitors.

People needed to:
Find PN Medical through search
Understand the product and its applications
Access useful educational information
Navigate the website easily
Take the appropriate next step
Receive support after becoming a customer
Click Laboratory approached those needs as one connected system.
Our role

Acting as an Extension of the Marketing Team

Rather than focusing on a single channel, Click Laboratory worked across PN Medical’s broader digital presence.

Our role included:

SEO

Expanding PN Medical’s organic visibility and helping more relevant audiences discover the company through search.

Content

Refining written content so products, applications, and resources were easier for visitors to understand.

User Experience

Improving how information was organized and making important content easier to access.

Website Development

Adding and improving WordPress functionality as PN Medical’s digital needs evolved.

Graphic Design

Supporting the visual communication needed across the website and marketing.

Marketing Technology

Connecting website activity with systems used by sales and customer support.

Instead of treating these as separate projects, the goal was to make each part support the others.
Search and experience

More Traffic Was Only Part of the Goal

SEO was an important part of the strategy.

But increased traffic only matters if more of those visitors take meaningful action.

Click Laboratory worked to strengthen PN Medical’s organic visibility while also improving the experience people encountered after arriving on the website.

That meant looking at the full journey:

Search
Content
Website Experience
Conversion
Customer

As organic visibility improved, visitors were reaching a website that made it easier to understand PN Medical’s products and take the next step.

That combination produced significant growth.

That meant improved search visibility was producing more than visits.

It was helping create new customer relationships.

Organic search, year over year
Indexed to prior year
Organic traffic, prior year
Baseline
Organic traffic, this year
+87%
New user accounts from organic, prior year
Baseline
New user accounts from organic, this year
+138%

Google Organic Traffic Increased 87% Year Over Year

Even more importantly, new user accounts generated from organic search increased by:

138%

Conversion

Turning More Visitors Into Action

Click Laboratory also focused on conversion.

As website traffic increased, we looked for opportunities to organize the experience more effectively and make important information easier to find.

Over the course of the engagement, PN Medical’s measured goal conversion rate increased from approximately:

Goal conversion rate
Over the engagement
Before
14%
After
37%

14% → 37%

That’s an improvement of approximately:

160%

That result is especially important because it demonstrates why traffic and conversion should not be treated separately.

If PN Medical had simply increased organic traffic without improving what happened after visitors arrived, much of that opportunity could have been lost.

Instead, both sides improved together.
Beyond marketing

Building More Than a Marketing Website

PN Medical’s digital experience also needed to support people after they became interested in or purchased the product.

Click Laboratory helped introduce functionality that extended beyond traditional website marketing.

Video training

One example was a video-based training experience designed to help people learn how to use The Breather.

Zoho CRM integration

The website also needed to connect with systems used elsewhere in the business.

Click Laboratory integrated website forms with Zoho so PN Medical could better track sales activity and customer information.

Help-desk connection

Customer support information could also flow into the company’s help-desk process, giving the support team better visibility when responding to customers.

This made the website part of a larger business system rather than simply an online brochure.
After the lead

Connecting Marketing With What Happens After the Lead

This is where the PN Medical engagement becomes particularly relevant to how Click Laboratory works today.

Generating traffic was only one part of the opportunity.

The website also had to educate.
Forms had to capture information.
Sales needed access to that information.
Customers needed training.
Support teams needed visibility.

All of those interactions affected the customer’s experience with PN Medical.

Click Laboratory helped connect:

Search
Website
Conversion
CRM
Training
Customer Support
The goal was to make the digital experience support more of the business.
The result

The Result: Growth Across Traffic and Conversion

The improvements produced gains across multiple parts of PN Medical’s digital performance.

Organic Search Traffic

Prior year
Baseline
This year
+87%

87% year-over-year increase

Goal Conversion Rate

Before
14%
After
37%

14% → 37%

Approximately 160% improvement

New User Accounts From Organic Search

Prior year
Baseline
This year
+138%

138% increase

These results are stronger together than any one of them is individually.

PN Medical wasn’t simply attracting more visitors.

More of those visitors were taking meaningful actions.

And the systems behind the website were better equipped to support what happened next.

What it demonstrates

What This Case Study Demonstrates

PN Medical could have approached its growth needs as a collection of separate projects.

SEO.
Website development.
Content.
Conversion.
CRM.
Customer training.

Instead, Click Laboratory worked across the full digital experience.

Visibility
Experience
Conversion
Systems
Customer

That broader view matters.

If SEO brings more visitors but the website doesn’t convert, growth is limited.

If the website generates leads but those leads don’t flow effectively into sales systems, opportunity is lost.

If customers purchase but struggle to access training or support, the experience suffers.

The best growth opportunities often appear when those pieces begin working together.
Services used

Services Used

Get Better Traffic

Conversion Rate Optimization

Marketing Automation

Next step

Your Website Should Do More Than Generate Traffic

Many companies invest heavily in getting people to their website.

But the click is only the beginning.

Click Laboratory helps companies look across the complete journey to understand where traffic is being lost, where conversion can improve, and where marketing systems need to connect more effectively with sales and customer experience.

Don't just drive more traffic. Build a system that turns more of it into customers.